My photos will not print correctly

[Samfisher2]

Please help! I am having no end of problems trying to print photos. Normal A4 printing works perfectly but as soon as I try to print a photo I get partially printed pictures. I have changed the printer to reflect the correct paper size and changed the printer settings on the pc to the correct size paper but it still doesn’t work.  Every photo I print has bits cut off and I am getting very annoyed / fed up now! 

This is what printed

It should look like this

It also prints part way up the page and not a full photo

[Kumar0307]

@Samfisher2

Welcome to the HP Support Community!

• What is the Paper size being used?
• Have you tried making a standalone copy to check if the issue persists?
• Click here to check the paper handling specifications for HP ENVY 5030 All-in-One Printer.
• To know how to load Photo papers and cards, click here and refer to page 10.

Power resetting the printer, Updating the printer firmware and Checking the printer settings may resolve this issue. Let us try these steps: 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 3: Check the printer settings on PC

Click here to know how.

If the issue persists, proceed to the next step.

Step 4: Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 5: Click here to download HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try to print.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Samfisher2]

Hi

I have completed steps 1-5 and the problem still exists, although i am wondering if it is a problem feeding the photo paper as it is now continually jamming. 

I am using WHsmith 5"x 7" 260GSM, gloss  photo paper. From what i can see from the specifications this should be acceptable. However I have also used 5"x7"  235 gsm paper and this will not work either.

I am unsure what you mean by asking if I have made a standalone copy?

If you have any further advice / suggestions i would be very grateful.

Thanks

Sam McShane

[Kumar0307]

@Samfisher2

• Making a standalone copy is to placing the Original document/photo on the glass and making a copy of it on the photo paper being used. By doing this we can conclude the hardware functionality of the printer.

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!