My printer - HP Envy 5535 just stopped printing and copying. It says Bonjour Malfunction in System P

[MTIG]

System preferences for HP Envy 5535 now says Bonnjour Malfunction.  Will not print OR copy. How do I get it working again?

[Kumar0307]

@MTIG, Welcome to the HP Support Community!

• Bonjour multifunction is a service from Apple associated with Apple AirPrint driver. It is used to locate devices on the network.
• Do you get any errors while printing or making a copy?
• How is the printer connected to the MAC? Check the connectivity.

For now, let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Go to Setup > Tools > Update the printer formware

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Try printing.

Hope this helps! Keep me posted. 

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