My printer does not show in the list of devices

[JEBJudyB]

My printer suddenly stopped scanning. It still printed and copied. I did troubleshooting through Virtual Chat and followed their instructions: I removed the printer from my list and then downloaded the HP Printer Driver from the Microsoft Store. The scan function worked via the test at Launch; but when I went to print something, the driver did not show up in my list of devices. Now I cannot do any function without going through the Microsoft Store and launching every time I need to use the printer.

I tried HP support but was told my warranty has expired. I am willing to pay, but have no way of reaching a real human being. I am VERY upset with HP at this point. Any ideas anyone?

[jabzi]

Hello, 

Try using the HP SMART APP for Win 8.1 using the below URL. 

https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh#activetab=pivot:overviewtab 

[JEBJudyB]

The problem is fixed. This time when I went to print through the Launch, I got a message that the PRINTER had not been insgtalled when the SCANNER was. So I clicked on DOWNLOAD PRINTER and it is now in the list of devices. Sorry for my previous rant, but I am really tired of not being able to talk to a live person.

Thanks for listening.

[jabzi]

Happy to hear that you are able to use your printer now. 

You may contact HP Support using the below url.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html 

Take care.

[JEBJudyB]

Teh problem is resolved. When I tried to print ONE MORE TIME, I got a message that the printer was not installed, just the scanner. So I installed the printer and it showed up in my list of devices.