My printer doesn't print black and white pages HP 419

[InfiGyani]

Please find the attached images. I am unable to print black. I have followed all instructions mentioned on this page https://support.hp.com/in-en/document/c04718409 still I am not able to print black. I have tried from mobile as well. The ink levels are fine.  Also, there is no error on my printer

[Garry_C]

Hi,

Thank you for contacting HP.

We would like to understand which operation system are you using?

Which applications are you trying to print from? Are you printing text or Image?

Check the Ink level of the black cartridge slot and if it is low please fill the Black ink to the maximum allowable limit or below that.

Power off and Power on the printer and then try to make a COPY from the Front Button and see if it copies in Black.

If the printer copies in black and does not print from PC then you need to uninstall and Reinstall the printer software.

If the copying has issues then we need to clean the cartridges and also Align the Printhead.

Try the steps below.

Open the Printer Software on the PC,

It will be mentioned as "HP Ink Tank 410 Series" under the Programs list under folder HP.

In the printer software, click Print & Scan and then click "Maintain Your Printer" to access the Printer
Toolbox.
Click "Clean Cartridges" on the Device Services tab. Follow the onscreen instructions.

Again In the printer software, click Print & Scan and then click "Maintain Your Printer" to access the Printer
Toolbox.
Click "Align Printhead" on the Device Services tab. Follow the onscreen instructions.

If test pages are printed then observe black is printed or not, discard the pages.

Now try to copy and print from the printer and PC and check.

HP Community Verbatim

Although I am an HP employee, I am speaking for myself and not for HP.

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[Julie553]

I've tried all the troubleshooting tips but none of them work.

i can only get a print out from the test page after cleaning and aligning in colour, the black text at the top of the page is very weak and pale.

When trying to print text from an email -absolutely nothing, the page is blank!

I don't have a replacement cartridge as HP haven't sent me any for a long time.

Any suggestions please?

[Garry_C]

Hi,

Thank you for replying.

This printer has built in cartridges that can be refilled with liquid ink.

The printer comes with a bottle of Ink for each color.

The Ink Slots are at the right of the printer, from where you can refill the Ink to the permissible limit for each color.

Please check carefully in the Ink Slots if Ink is there (especially for black) or are they over?

Also check the box of the printer for Ink Bottles.

Refill the Ink correctly.

If Ink bottles are not there then u may contact HP Support or get Ink online.

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.