My printer doesn't recognize the photo tray

[corsican2a]

I keep getting this message when I try to print a photo: "Photo tray was changed because of a conflict with another printer setting"

I unplugged and replugged the printer

I cleaned the roller

I reset the photo setting

[Dragon-Fur · Accepted solution]

@corsican2a

Check the Paper Size -- printer likely only supports one or, depending on the printer model, possibly two paper sizes in the Photo Tray.

Specifications > Paper Handling

For example, if the photo paper is other than 4x6 inches (10 x 15 cm), put the paper in the main tray.

Check the Media type and ensure the Media is type Photo paper (wording varies).

Select the Source (tray) and adjust as / if necessary.

Check the Paper size and adjust as / if necessary.

How to Print Photos (Windows)

and

 Print Driver Settings Guide (Windows)

To reduce the chance of misconfiguration errors, use a software that helps adjust the print settings.

For example, 

Download, save, and install:

HP Photo Creations  

Example – One Borderless Image on 4X6 inch photo paper

NOTE:  Borderless may or may not be available on your printer model

Quick Prints > 4 X 6 inch Quick Prints > Print my own > Add Photos > Browse >

Click / Select Photo from the folder > Open >

In Section Edit > Click once or twice on the opened photo >

White box opens listing Edit Options:

Select / Edit if / as desired

Print > Adjust Settings and Advanced Settings >

(Under the name of your printer)

Open Printer Settings >

Verify / Adjust setup

1. Printing Shortcut > Photo Printing (with or without borders depending on your printer model)
2. tab Paper / Quality> Media Type > HP Advanced Photo Paper (or other)
3. Advanced> Size of Paper > 4 x 6 inch  (10x15 cm)
4. Click / Select Borderless Printing ON
5. Click OK to close Printer Settings

Click Print

HP Photo Creations video tours 

Getting Started with Photo Creations.

View the videos within the program on the Getting Started page.

Help and How-to Documents > Print projects and photos

Photo Creations Printing Help and How-to

Having trouble?  There are support staff to help you with your print-at-home projects:

A dedicated support site is provided at RocketLifeSupport.com. The site contains illustrated tutorials and a chat feature to reach the US support team.  (Office hours are Monday-Friday, 9-6 Eastern, except major holidays.) 

RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts
» Browse the FAQ at RocketLifeSupport.com

Reference

Printer Homepage – “Things that are your printer”

Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP ENVY 5660 e-All-in-One Printer series

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[corsican2a]

Thank you! Just downloading and running the HP Photo creation worked and I was finally able to print from my picture tray!

[Dragon-Fur]

@corsican2a

Excellent!

You are welcome.

Happy Printing!

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