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‎05-07-2023 12:51 PM

HP Recommended

My printer has suddenly stopped working. It looks like it's about to print a document, but doesn't produce anything.  

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1 person had the same question
5 REPLIES 5

‎05-07-2023 01:54 PM

HP Recommended

Please read this post and then provide some details.  What printer model?  Are there any error messages on the printer or computer screen?  Does the printer go through the motions of printing but the paper is blank, or does it not bring in the paper?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-07-2023 01:57 PM - edited ‎05-07-2023 02:00 PM

HP Recommended

Thank you, Bob.  My printer is HP LaserJet P1102w.  It is on, when I press print, the blue light flashes as normal but no pages come through.  I have tried everything, or, to be more precise, my nephew has tried everything and we cannot work out what is going on. This only started earlier this week. 

 

I'm very grateful for your help.  I am in Scotland, so it's getting late over here and it may be tomorrow before I read any response from you, but again, thank you for your interest. 

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‎05-07-2023 02:15 PM

HP Recommended

What operating system? How is the printer connected - USB, wired LAN, or Wireless LAN? Which blue light is blinking - is it the wireless light?  After the print job is sent does it remain in the queue?  After the print job is sent what is the light pattern on the printer?  Are there any error messages on the PC?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-10-2023 12:13 PM

HP Recommended

Bob, 

 

I'm sorry I've not replied sooner to your message, but I am relying on my nephew to deal with this and while he is keen to do so, he has limited time available (he's student) so I cannot answer these questions just yet.  I am grateful for your help - very grateful - and will return asap to, hopefully, complete this query.  

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‎05-10-2023 01:10 PM

HP Recommended

No rush, I will be watching for your reply.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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