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‎01-19-2019 05:56 AM

HP Recommended
Product: Office jet 5200

I need help.  I am trying to print attachments and downloads which my printer was doing until about an hour ago and now its telling me the printer is blocking the print and I should check the printer...I am so confused...if I say print why is it not printing?

1 person had the same question
1 REPLY 1

‎01-20-2019 05:23 PM

HP Recommended

@Norrisa,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • What is the exact error you are getting?
  • From which application/software you are printing?
  • Are you able to make a copy?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

 

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 

2.Remove USB cable, if present. 

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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