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‎08-26-2023 07:38 PM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer
Operating System: Microsoft Windows 11

Hello I am having problems with my Hp 6455 Envy Pro Printer. I can no longer print double-sided. And my prints are coming out unaligned with the paper.. Please help

1 person had the same question
1 REPLY 1

‎08-29-2023 12:15 PM

HP Recommended

@CandiceB17

 

Welcome to the HP support community.

 

I understand that you are getting printer alignment issues, I am glad to assist you.

Perform an alignment

Align the printheads or cartridges in your printer when you replace them, to improve print quality, or to clear an alignment error.

  • Load plain white paper in the input tray.
  • Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.
  • In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Align or Align Printheads to start the alignment.

If this helps, please mark the public post as an accepted solution so that it benefits several others 

Keep me posted.

Cheers.

Sandytechy20
I am an HP Employee

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