My printer is not printing context of say an invoice - prints the header etc., but no content

[vadameng]

My printer all of a sudden quit printing contents of say an invoice - prints the heading etc but no wording in actual invoice

[The_Fossette]

@vadameng,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• From which application/software you are printing the invoice?
• Are you facing the same issue when printing other documents?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you root uninstall the printer and then reinstall it again and check whether the issue is resolved.

Here is how it is done.

1. In Windows, search for and open Programs and features
2. Select your HP Printer
3. Select Uninstall
4. In Windows, search for and open Devices and printers
5. In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6. Open up the run command with the “Windows key + R” key combo.
7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8. Click on the “Drivers” tab
9. Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10. Select Ok
11. Select Apply and Ok on the Print Server Properties windows
12. Close Devices and Printers
13. Restart the PC
14. Download and install the printer software from the below link.
15. http://hp.care/2nikIQ9
16. Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!