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‎09-02-2024 03:12 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Ok so I haven't used my printer in FOREVER... and when I plugged it in to use, all I've been getting is nothing but error issues. However, if I remember right the reason I quit using it was because even after I put brand new ink cartridges in, I still wasn't able to get it to print, and it pissed me off. Now all I'm trying to so is Scan some old pictures that my Aunt's want of the family into my computer so I can distribute them, and all I am getting is something about the "printer wasn't turned off correctly and I need to turn it off and back on"... So I have done that REPEATEDLY... I also get an error message saying I have some kind of printer failure... Of course I cannot talk to an actual human from HP support so I've been trying to use the SMART APP and the Virtual Assistant... And yet here I sit typing all this crap out!! Could someone PLEASE HELP ME OUT????

Category:
1 REPLY 1

‎09-02-2024 07:12 PM

HP Recommended

One or more of these videos might be useful

 


Click here for network setup using HP Smart but in a different language

This video might be helpful for the 6978 using the WPS or push button method.

Video showing how to reset the 6970 and the 6978

Wi-Fi setup to the router for the 6970 and the 6978 with a smartphone

WPS or push button setup video for 6970


full feature driver package for windows
Sep 2022

DeskJet Reference 6978 6970 6970

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

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