My printer is not working

[Zaik]

Everytime I try to print something, it was says it’s jammed but it isn’t.

[Sneha_01]

Hi @Zaik,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer displays a "jammed" message but there’s no actual paper jam, it can be frustrating. Here’s a detailed guide to help you troubleshoot and resolve the issue:

1. Check for Obstructions and Paper Jams

Inspect Paper Path:

• Open all accessible compartments where paper travels, including the main paper tray, rear access door, and any other paper feed areas.
• Look for any pieces of paper or foreign objects that might be obstructing the paper path.

Remove Paper:

• Remove any paper that might be loaded in the trays. Check for any small torn pieces of paper that might be stuck inside the printer.

Check Rollers:

• Inspect the paper feed rollers for any paper debris or obstructions. Gently clean the rollers with a lint-free cloth.

2. Reset the Printer

Power Cycle:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds to let any residual power drain.
• Plug the printer back in and power it on.

Restart the Printer:

• Sometimes a simple restart can clear any temporary errors. After turning it back on, check if the error message persists.

3. Check for Sensor Issues

Inspect Paper Sensors:

• The printer may have sensors that detect paper jams. Dust or paper residue on these sensors can cause false jam messages.
• If you are comfortable doing so, gently clean the sensors using a soft brush or compressed air.

Reset Paper Sensors:

• Consult your printer’s manual for instructions on how to reset or recalibrate the paper sensors if available.

4. Perform Printer Maintenance

Run Printer Diagnostics:

• Use the printer’s built-in diagnostic tools or software (HP Smart, for example) to run a self-test or diagnostic check.

Check Printer Software:

• Ensure that your printer drivers and software are up-to-date. Visit the printer manufacturer’s website to download and install the latest updates.

5. Check and Adjust Paper Settings

Paper Type and Size:

• Verify that the paper size and type settings in the printer’s software or control panel match the paper you are using.

Paper Tray Adjustment:

• Ensure that the paper trays are properly adjusted and that the paper is loaded correctly, without any excessive bending or misalignment.

6. Perform a Factory Reset

1. Reset Printer Settings:
   • If the above steps don’t resolve the issue, you might consider performing a factory reset to return the printer to its default settings.
   • Refer to your printer’s manual for instructions on how to perform a factory reset, as this process varies by model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support