My printer is not working

[Shubhankar2]

 

[Nal_NR]

Hi @Shubhankar2,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the printer. 

To be able to answer you effectively, we need some information.

Could you elaborate more on the issue?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Shubhankar2]

I have an Ink Tank 315 series printer and scanner 

[Nal_NR]

Hi @Shubhankar2 ,

Thanks for sharing the product details.

Try the steps below. 

1. While the printer is on, open the cartridge door, and the ink cartridges will move to the center position.

2. Unplug the USB cord.

3. Remove both ink cartridges.

4. Unplug the power cord (DON'T TURN OFF the printer first, just pull out the power cord).

5. Close the cartridge door.

6. Wait about 1 minute.

7. Plug the power cord back (don't plug the USB cord yet), the printer would automatically turn on and start up.

8. Wait until it finishes starting up, then open the cartidge door, the cartridge slots would move to center again.

9. Place the ink cartridges back into their slots, don't forget to lock them by pressing down the blue lever.

10. Close the cartridge door. At this time, I didn't hear any faint beeping sound anymore.

11. Plug the USB cord back.

12. Try to print something.

Keep me posted for further assistance if you are facing any errors. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Shubhankar2]

I followes the steps you provided but it was of no use my problem remains the same. Additionally, I am encountering this message on my screen while printing. Though, I'm using a genuine cartridge from HP, the message asks me to replace it with a genuine one. And also the printer is still blinking the same. I'm attaching the images of the three again

 

  

[Nal_NR]

Hi @Shubhankar2 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!