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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Donal_M
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My printer is offline, how do I get it back on line?

HP Recommended
HP Pavillion Laptop
Microsoft Windows 7 (32-bit)

My printer is always offline, how do I get it back on line?

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Ciara_B
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Printer Offline means the device can’t communicate with the printer. There are a few steps to try

 

Check the printer status

  • Make sure the printer is selected as the Default
  • Check if the ‘Pause Printing’ or ‘Use Printer Offline sections have been selected
  • Offline.JPG

If you’re using Windows 10, it’s worth checking for the latest Microsoft update. On 12th April they released an update to improve the discoverability of printers when they resume from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections

https://support.microsoft.com/en-us/kb/3147458

 

Try resetting the printer & checking the connection status (details in Step3 of the link below)

http://support.hp.com/us-en/document/c04249080

 

 

The HP Print and Scan Doctor is a useful tool to diagnose and resolve printing problems

 

There are other tips in the link below (such as making sure the correct port is selected and creating a manual IP address connection)

 

http://support.hp.com/us-en/document/c04249080

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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