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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Printer Offline means the device can’t communicate with the printer. There are a few steps to try
Check the printer status
- Make sure the printer is selected as the Default
- Check if the ‘Pause Printing’ or ‘Use Printer Offline sections have been selected
If you’re using Windows 10, it’s worth checking for the latest Microsoft update. On 12th April they released an update to improve the discoverability of printers when they resume from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections
https://support.microsoft.com/en-us/kb/3147458
Try resetting the printer & checking the connection status (details in Step3 of the link below)
http://support.hp.com/us-en/document/c04249080
The HP Print and Scan Doctor is a useful tool to diagnose and resolve printing problems
There are other tips in the link below (such as making sure the correct port is selected and creating a manual IP address connection)
8,714
1,212
283
HP Recommended
Printer Offline means the device can’t communicate with the printer. There are a few steps to try
Check the printer status
- Make sure the printer is selected as the Default
- Check if the ‘Pause Printing’ or ‘Use Printer Offline sections have been selected
If you’re using Windows 10, it’s worth checking for the latest Microsoft update. On 12th April they released an update to improve the discoverability of printers when they resume from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections
https://support.microsoft.com/en-us/kb/3147458
Try resetting the printer & checking the connection status (details in Step3 of the link below)
http://support.hp.com/us-en/document/c04249080
The HP Print and Scan Doctor is a useful tool to diagnose and resolve printing problems
There are other tips in the link below (such as making sure the correct port is selected and creating a manual IP address connection)
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