My printer is showing offline but it is connected

[Tardy]

HP4502 printer

[Sneha_01]

Hi @Tardy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 4502 printer is showing as "offline" but is connected, it typically means there's a communication issue between your printer and the device you're trying to print from. Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Check Printer Status

Ensure Printer is On and Ready:

• Make sure the printer is powered on and not displaying any error messages or warning lights.

Verify Printer Display:

• Check the printer's display or control panel to ensure it’s not showing any issues that might affect connectivity.

2. Check Physical Connections

Verify Network Connection:

• Ensure that your printer is connected to the same Wi-Fi network as your computer or mobile device. For wired connections, ensure the Ethernet cable is securely plugged in.

Restart Printer and Router:

• Power Cycle Printer: Turn off the printer and unplug it. Wait for about 60 seconds, plug it back in, and turn it on.
• Restart Router: Unplug your router, wait for about 60 seconds, plug it back in, and wait for it to fully restart.

3. Check Printer Settings on Your Computer

Set Printer to Online:

• Windows:
  1. Go to Control Panel > Devices and Printers.
  2. Right-click on your HP 4502 printer and select See what's printing.
  3. In the window that opens, click Printer in the menu bar.
  4. If Use Printer Offline is checked, uncheck it.
• Mac:
  1. Go to System Preferences > Printers & Scanners.
  2. Select your HP 4502 printer from the list on the left.
  3. Check if the printer status is “Idle” or “Online.” If it’s not, click Open Print Queue and then Resume.

Set Printer as Default:

• Ensure that your HP 4502 is set as the default printer on your computer. In Devices and Printers (Windows) or Printers & Scanners (Mac), right-click on the printer and select Set as default printer.

4. Reinstall or Update Printer Drivers

Reinstall Printer Drivers:

• Windows:
  1. Go to Control Panel > Devices and Printers.Right-click on your HP 4502 printer and select Remove device.
  2. Download and install the latest drivers from the HP Support website.
• Mac:
  1. Go to System Preferences > Printers & Scanners.Select your printer and click the minus sign (-) to remove it.
  2. Re-add the printer by clicking the plus sign (+) and selecting your HP 4502.

Update Drivers:

• Ensure you have the latest printer drivers installed. Check for updates through the HP Smart app or the HP Support website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support