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‎04-17-2023 04:43 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

Hello when I go to turn on my printer. The printer screen just shows HP. A loading bar and 7 circles under the loading bar. Once the bar completely loads it is stuck and will not do anything else. It doesn’t let me do anything. How do I fix this? 

Category:
1 person had the same question
1 REPLY 1

‎04-20-2023 09:44 AM

HP Recommended

@Alexperez23 

 

Welcome to the HP support community.

 

I understand that your printer is stuck in the loading screen, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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