My printer is stuck on "Now Printing Alignment page"

[ruffcat]

I have the Officejet 4630 and all of a sudden when I turn it on it won't go off of the "Now printing alignment page".  I press cancel, I press ok, nothing happens.

I can still print but I cannot use any other feature because this screen is frozen on this

[sandytechy20]

@ruffcat

Welcome to HP support community.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update the firmware:- Click here

Align the printer

1. Load plain white paper in the paper tray.

2. On the printer control panel, press the Down Arrow  to select Tools, and then press OK.

3. Press the Down Arrow to select Align Printer, and then press OK. The printer prints a test page, and then prompts you to scan the page.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ruffcat]

I have tried all 3 solutions you sent me and the printer will still not copy or print alignment page or let me scan a pdf file.

I can only print and when I do print I have to say "skip alignment" when that prompt comes up or it will just sit there.

[Raj1788]

@ruffcat

Refer to this document: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/document/... and try cleaning the cartridges.

If the issue persists, I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[ruffcat]

Nope, not working.

I believe if i call support they are going to charge me because I am out of warranty

[Raj1788]

@ruffcat

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.