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‎02-08-2022 03:05 PM

HP Recommended
Operating System: Microsoft Windows 11

HP assistant says scan to computer is enabled and i have already tried to update the drivers. I have unplugged my printer multiple times and printed the alignment page but it just gets stuck on scanning alignment page. Please help?

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4 people had the same question
3 REPLIES 3

‎02-23-2022 02:34 PM

HP Recommended

HP Officejet 4630 was stuck on printing the alignment page.  I was able to troubleshoot using other questions and answers & finally got the ink cartridge to move so I could remove the new HP cartridges I had just loaded before these errors occurred. I looked at them and re-installed them and it printed a new alignment page.  I put the new page in to be scanned, and it is now stuck on scanning the alignment page.  I have tried cancelling the job and now it's stuck on that request! 

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‎04-07-2022 05:02 PM

HP Recommended

I thought everyone was kidding about dropping the HP4500 printer to get it to move past (scanning alignment page). I had tried everything else so, I lifted the printer up about a foot from the desk, dropped it and it works great. Thank You!! 

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‎04-20-2022 09:13 PM

HP Recommended

Printer 8010 stuck on scanner aligment page run aligment it prints but will not scan. that screen just keeps popping up even after many unplugs  reboots etc. 

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