My printer keeps defaulting to photo tray and I cannot engage paper tray

[P-H-109]

When I try to print, the printer screen displays a 'load photo tray' message. I've checked preferences and settings and the only thing that seems odd (if they're not always there) is that my print shortcut icons have all got padlock symbols on them

[Jeet_singh]

Hi @P-H-109,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are having issues with the printer keeps defaulting to the photo tray instead of paper tray on your HP Envy 7640 printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes on the printer before the issue started?

Have you tried to perform a Hard reset on the printer?

Have you tried check if the tray is seated correctly?

In the meantime, let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, i would suggest here is to check if the tray is seated correctly or not. please follow this link: HP ENVY, Officejet Printers - 'Photo Tray Problem' Error Displays

If you have followed the steps suggested and still having the issue, I would suggest the next step would be to perform an advanced reset on the printer, 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[Swade59]

Hello,

Would someone send me instructions on an advanced reset for my Envy 7640. I also have tried all above suggestions and my printer will still default to the photo tray instead of paper tray(especially online printing). After searching for a solution online it seems there are many other users that are having the same issue. I have changed the preferences on my pc to the paper tray and when it prints it errors and says the "photo tray is empty". Please help. It started aboiut 2 weeks ago.

Thanks,

Steve

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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