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‎07-14-2020 05:31 PM

HP Recommended
Product: OfficeJet 5200
Operating System: Microsoft Windows 10 (64-bit)

Recently, my printer goes offline on a daily basis.  Now, even after following all of the troubleshooting steps but cannot print or scan from my PC.   
-  The printer is working fine if scan a doc to print
-  It is connected to the network
-  It is set as the DEFAULT printer
-  I ran the ScanDr. 
-  I unplugged and restarted the printer, router, and PC in that order


1 REPLY 1

‎07-14-2020 11:20 PM

HP Recommended

Hi, Sumotoby

 

Please refer to this document.

 

HP Printers - Printer is Offline (Windows)
https://support.hp.com/ee-en/product/hp-psc-1350-1340-all-in-one-printer-series/306884/model/306896/...

 

I recommend to try Step 3 at first. Adding port with Host Name.
The host name of your printer can be seen on the display of your printer.

 Home menu > press Wifi button.

 

Have a nice day!

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