My printer keeps saying the printer door is open but it’s not. It’s not allowing me to print.

[wldflwr]

I have a HP Deskjet 2700. My printer is not allowing me to print anything due to an error message saying “printer door is open”. The printer door is not open, nothing is jammed, i have enough ink, and enough paper. Does anyone else have this problem or know how to solve this problem?

[Anand_Andy]

Hi @wldflwr,

Welcome to the HP Support Community

I understand you are getting an error message "printer door is open" on your HP Deskjet 2700 Printer. Not to worry I will help you to get a resolution to resolve the issue.

To Assist better:

• Have you closed the cartridge door completely?
• Have you checked the cartridge door for obstructions?
• Have you tried resetting the printer?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the below steps:

Step one: Close the cartridge door completely

If the cartridge door is not completely closed, the error message displays.

Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

Figure : Examples of closing the cartridge door (your product might vary)

1. 

   NOTE:

To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

Check the product control panel to see if the error message still displays.

If these steps resolved the issue, there is no need to continue troubleshooting.

If the issue persists, see the next step.

Step two: Check the cartridge door for obstructions

Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

   NOTE:

Bits of paper, packing materials, and tape might prevent the door from closing completely.

Remove any obstructions.

Check the product control panel to see if the error message still displays.

If these steps resolved the issue, there is no need to continue troubleshooting. 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!