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‎04-26-2020 07:24 AM

HP Recommended
Product: Hp envy 5055

I'm not good with terminology but my hp envy printer is like its cutting off half of the bottom of sentences I've tried all of the help tools idk what else to do

1 REPLY 1

‎04-30-2020 12:07 PM

HP Recommended

@Lilbit85, Welcome to HP Support Community!

 

Does this happen with both printing and copying?

 

If yes, follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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