My printer printing multiple copies, would not let me uninstall the driver.

[NevAnsari]

My printer printing multiple copies, would not let me uninstall the driver in order to reinstall it. Keeps giving me warning that there are printing jobs in Queue need to let the printer finish the jobs.

[Jay_G24]

Hi @NevAnsari,

I'd like to help!

Try the below suggestions-

 Delete job files and restart the print spooler

Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.

NOTE: 

Restarting PC or the printer spooler cancels all the jobs from other printer as well, so make sure all the printers installed in the PC are idle or wait for them to complete the printing.

1. Turn off the printer using the power button.

2. Search Windows for run, and click the Run Windows application in the list of results.

3. Type services.msc in the Run window, and then press Enter on the keyboard.

   The Services menu opens.

4. Right-click Print Spooler and select Stop.

   Figure : Example of stop selection for Print Spooler Service

   

5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

6. Delete all files inside the PRINTERS folder.

7. Restart your computer.

8. Turn on your printer.

9. Try printing again and note what happens.

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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