My printer prints emojies and emblems and also the word: mstsh=administrator

[Hen28]

• Hello,

i have an second hand printer and at the first 2 monthes it doesnt printeted automaticlly at all,

since the last two days the printer prints pages by it one withe the words: mstshash=administrator

and also emojies and i dont understand how to stop it exept unplugging the printer,

the peinter connected to my wifi network at home and i print via wifi from my phone/PC

I AM UPLOADING PICTURES HERE ALSO

 

 

  

  

 

[Raj_05]

Hi @Hen28,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Hen28]

Hii,

mt serial number is: TH89C6Q0QC

[Raj_05]

Hi @Hen28,

Thank you for your response, 

We are unable to find the product details from the above serial number shared, Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Hen28]

Hii,

please see this picture of my printer

 

 

[Raj_05]

Hi @Hen28.

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support