My printer prints from my computer, but will not make copies.

[s-horrigan]

my printer prints from my computer, but will not make copies. No error message

[A4Apollo]

Hi! @s-horrigan, Welcome to the HP Support community.

Do you see the scanner blub glowing on the printer?

Are you able to scan from the printer?

Please share the printer model name and operating system you are running on the PC to assist you better.

Try the steps recommended below.

First, try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Reset the printer and check the power source

Reset the printer to clear certain error states by calibrating the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the copier.

1. Press the Power button to turn on the printer, if it is not already on.

2. With the printer turned on, disconnect the power cord from the printer.

3. Disconnect the power cord from the power source, and then wait 30 seconds.

4. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.

5. Reconnect the power cord to the rear of the printer, and then turn on the printer.

6. If you have an HP DeskJet 3700 series printer, calibrate the scanner after resetting the printer.

7. Load the original document or photo, and then start a copy job.

Lastly, restore the printer settings to default and check if it helps.

Have a great day ahead! 🙂

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