My printer prints random white pages

[ariadnessi]

My printern is new,i got him last year and barely used it. It worked fine lately until yesterday when I couldn't print from my laptop (i tried a couple of times), even though the HP app said my printer was connected. After I deleted it, I added the printer agin and it worked. Minutes later, it prints a blank page randomly. Then again. AND again, even though I cancelled any on going prints (the app said there weren't any). So my printer printed alone 13 blank pages on random times during the day! I unplugged it. What do I do with it?

[Echo_Lake]

@ariadnessi

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP printer prints random white pages. To provide an accurate resolution, I need a few more details:

• Did this happen after a recent Software or Windows update?
• Did you run HP print and scan doctor and check again?

Let's try these steps now:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  Perform steps from the section “Step 2: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware, connecting it to a computer.
• Now run HP print and scan doctor from here http://support.hp.com/us-en/document/c02073861  and check if the issue gets fixed.

If it continues, then uninstall and reinstall the printer drivers at the root level by following these steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Then download the latest full feature driver from https://support.hp.com/in-en/drivers/selfservice/hp-ink-tank-wireless-410-series/16180953/model/1618...  And install it on the computer after selecting the correct operating system. This should fix it for you.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.