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My printer requested a shutdown. It will not restart.

HP Recommended
HP Office Jet 8715 All-In-One Printer
Microsoft Windows 10 (64-bit)

My HP Office Jet 8715 All-In-One Printer was printing a large job. It requested that the printer be shutdown & restarted after about 60 pages of printing. However, after shutting the printer down it would not restart. Is there some reset that I cannot find to get it to restart. Nothing happens when I try to restart it. I hope it has not failed. I just bought a lot of ink cartridges.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@TeriDon, Welcome to HP Support Community!

If you have already performed the steps from the document Printer Does Not Turn On and the issue persists, it could be a hardware failure.


Please reach out to HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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