My printer says I need a print head and I can’t seem to get one from HP

[Brian0918]

I am so frustrated that my Pro 8610 inkjet has a msg the printer head appears to be missing, not detected, or incorrectly installed. Error code:

0xc19a0023. I’ve reinstalled taking cartridges out and replace them unplugged, printer and plugged back in still the same error code. Any help?

[A_Gayathri]

Hi @Brian0918 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a frustrating error on your HP Officejet Pro 8610. Error code 0xc19a0023 is related to the printhead and ink system.

Here's what you can try to troubleshoot this issue:
 

1. Reset the Printer

• Turn off the printer and unplug the power cord from the wall.
• Wait for 60 seconds, then plug the printer back in and turn it on.
• Check if the error clears.

2. Remove and Reseat the Printhead

• Open the printer's access door to expose the printhead.
• Remove all the ink cartridges and set them aside on a clean surface.
• Lift the printhead latch and carefully remove the printhead.
• Inspect the printhead and clean the electrical contacts using a lint-free cloth slightly moistened with distilled water.
• Reinsert the printhead and ensure it's seated correctly.
• Reinsert the ink cartridges.
• Close the access door and check if the error persists.

3. Clean Ink Cartridge and Printhead Contacts How to Clean Printer Heads: A Guide to Better Ink Efficiency

• Power off the printer and remove the power cord.
• Remove the ink cartridges and printhead.
• Clean the gold-colored contacts on the cartridges and printhead with a lint-free cloth.
• Let them dry completely and reinstall everything.
• Power the printer back on.

4. Update Printer Firmware Update the firmware on an HP printer

Sometimes firmware updates fix error codes:

• Go to the HP Support website, search for your printer model, and check for available firmware updates.
• Install any available updates and restart the printer.

5. Printhead Replacement

If the above steps do not resolve the issue, your printhead might be faulty.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual 

HP inkjet printers - Oxc19a0005 or similar error code displays
HP Inkjet printers - Printhead errors
 

I hope this helps. 

Take care and have a good day.

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