My printer says printhead problem event code 62.80.15

[CQM]

My printer says printhead problem event code 62.80.15

[A_Gayathri]

Hi @CQM,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 62.80.15 on your HP OfficeJet Pro 8028 indicates a printhead issue. Here are some steps you can take to resolve this problem:
 

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check the Printhead:

• Open the printer cover to access the printhead.
• Ensure that the printhead and cartridges are properly seated and secure.
• Remove the printhead and cartridges, then reinstall them carefully.

Clean the Printhead:

• Remove the printhead and gently clean the electrical contacts with a lint-free cloth slightly dampened with distilled water.
• Allow the printhead to dry completely before reinstalling it.

Update Printer Firmware: Update the firmware on an HP printer

• Make sure your printer's firmware is up-to-date. You can check for firmware updates via the HP Smart app or the HP website.

Reset the Printer:

• Perform a factory reset on your printer. This can often resolve hardware issues.
• Note that this will reset all settings to factory defaults.

Run the Printer's Self-Test:

• Use the printer's control panel to run a self-test or printhead test. This can help diagnose and sometimes fix the issue.

Refer to this document: HP OfficeJet Pro 8028 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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