My printer says printhead problem event code 62.80.15

[Fogueman]

My printer says printhead problem event code 62.80.15 I have a HP OfficeJet Pro 8025

[Raj_05]

Hi @Fogueman,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The event code 62.80.15 on your HP OfficeJet Pro 8025 indicates a printhead issue, which could be related to improper installation, an electrical fault, or a defect in the printhead itself. Here are some steps to troubleshoot the problem.

Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on. See if the error persists.

Check Printhead Installation

• Open the printer's ink cartridge access door.
• Check if the printhead is properly seated. If it looks out of place, gently remove and then reinstall it.
• Ensure the ink cartridges are fully clicked into place.
• Close the access door and check if the error is cleared.

Clean the Printhead Contacts

• Turn off the printer and unplug it.
• Open the ink cartridge access door and remove the printhead.
• Use a clean, lint-free cloth slightly dampened with distilled water to gently clean the electrical contacts (gold or copper-colored areas) on both the printhead and inside the printer.
• Allow the contacts to dry for a few minutes, then reinstall the printhead and cartridges.
• Close the access door, plug the printer back in, and turn it on.

Update Printer Firmware

• Ensure your printer's firmware is up-to-date. Go to HP's support website and check for any firmware updates for the HP OfficeJet Pro 8025.
• If there’s an update, follow the instructions to install it.

Replace the Printhead (if needed)

• If cleaning and reinstalling the printhead doesn’t resolve the issue, the printhead might need to be replaced.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support