My printer screen says printer error. Turn off printer and turn back on. It doesn't work

[mrsrat]

I installed new ink cartridges and the screen said checking printer.  It was taking forever so i unplugged the printer and plugged it back in.  Then it said ink cartridges put in wrong position.  I took them out an put them back in.  Now the screen says printer error and to turn off the printer and turn it back on.  I do that and then the same message comes up.  What do I do?

[Jeet_singh]

@mrsrat,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you're having issues related to your HP OfficeJet 6968 printer. Don't worry we'll work together to help you find a solution

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes on the printer?

Are you using genuine HP Ink cartridges or refilled ink cartridges?

Have you tried to clean the ink cartridge contacts

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Alternatively, I would suggest you go ahead and update the printer firmware. 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel. Once done, restart the computer.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.