My printer seems to be stuck in photo print mode. How do I get it to print from main tray as default

[Alec3]

I am trying to print a 1 page spreadsheet on plain paper from the main tray. Printer seems to be stuck in photo print.

Messages are on printer: 'load paper into photo tray'

On laptop:

HP ENVY 5640 series (network)- out of paper

Status - sent to printer

Document properties- General everyday printing-plain paper

[Dragon-Fur]

@Alec3

Try / Consider:

In the software you are using to submit the print job, select the Tray 1 as opposed to leaving the Source to "Automatic" (wording varies).

More help in this document to help you resolve the issue:

HP Printers - Printing Documents (Windows)

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[Alec3]

Thank you for your helpful suggestion- I have set the printer to plain paper, A4 and main tray but when I go to print it is still tying to print from the photo paper tray and tells me it is out of paper

Alec3

[Dragon-Fur · Accepted solution]

@Alec3

Try / Consider

Set the Printing Preferences to ensure the setting is as expected for the current job type.

• Basics

Control Panel > icon view > Devices and Printers > Right-Click your Printer > Printing Preferences >

Adjust settings > After changes are complete > Click Apply > Next, Click OK to exit (close the GUI)

• Custom Print Shortcut

Optional:    Create a custom shortcut

Control Panel > icon view > Devices and Printers > Right-Click on your Printer > Printing Preferences

Tab Printing Shortcut > Select (highlight) the Shortcut you wish to use as a “Template” starter

Change the options as desired > Click Save / Save as > Type a name for your new Template >

Click Apply to save > Next: Click OK to exit

Reminders:

Not all settings are compatible.

For example, you cannot select Media type photo paper with duplex.

Incompatible choices for the current combination are marked with tiny yellow triangle(s).

For example, A4 may be compatible with photo paper but not with Borderless (dependent on printer model).

Not all programs provide support for Custom paper sizes - this might be the case even when the printer and printer software do allow you to create Custom Paper Size forms.

For example, Adobe Reader DC can "see" Custom Paper size templates in the forms list -- Microsoft Publisher may not be able to do so.

• Restack Paper

Remove all the paper from the printer - do not fan paper, carefully flex stack to separate sheets.

Replace paper back into the tray.

• Reset Printer

Reset the printer as shown in this troubleshooting document, Step 4

HP Printers - 'User Intervention Required' Error When Printing (Windows)

• Remove and Reinstall printer software

• Download a copy of the Full Feature Software: EN5640__Full_WebPack_1107.exe
• Uninstall the existing printing programs from Control Panel > icon view > Programs and Features
• Restart the computer and log in
• Open File Explorer, navigate to the Downloads folder in which you saved the installation package
• Double-click on EN5640__Full_WebPack_1107.exe to start the installation
• When the install is complete, Restart the computer and log in

• Consider installing the Printer Firmware

HP ENVY 5640 e-All-in-One Printer series Firmware Update

• If the printer is under warranty, it may provide Phone Support option

Find details in the User Guide, Chapter 8, Page 88

References:

Printer:  HP ENVY 5646 e-All-in-One Printer

Dragon Document - Help, suggestions, and examples:

Printing Preferences

Section(s) - various, including:

Printing Preferences Examples - OfficeJet 8630

Custom Paper Sizes

Edits - 09Mar2017

Please check Reliability Report for recent Updates (under Summary column "Sucessful Windows Update").

Windows 7: Control Panel > set icon view > Action Center >

OR

Windows 10: Control Panel > set icon view > Security and Maintenance >

Under Maintenance > Open the Drop-Down Menu >> Click on View Reliability Report

1. Check back to the date when you believe the issue manifested.
2. Please post back which applications / software updated during this time.

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