My printer shows B801FE66

[RDFillmoew]

Printer:  HP Office Jet Pro 9015e

Was printing two documents. First one printed, second one has not. Screen shows B801FE66. On-Off buttons flashing, as are lights at the bottom of screen.

[Garp_senchau]

@RDFillmoew, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Power Cycle the Printer:

• Turn off the printer by pressing the power button.
• Unplug the printer from the power source.
• Wait for at least 60 seconds.
• Plug the printer back into the power source and turn it on.

Check for Paper Jams:

• Open the printer carefully and check for any paper jams or obstructions inside the machine.
• Remove any visible paper jams by gently pulling the paper in the direction of the paper path.

Reset Ink Cartridges:

• Open the ink cartridge access door.
• Remove the ink cartridges and then reinsert them securely.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Check Printer Status:

• Make sure the printer is not set to offline mode.
• Ensure that the printer has enough printing material (paper and ink).

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,