My printer states no internet connection

[willowolfe]

My printer states no internet connection.  I have entered the wireless information again and the wireless network test results says "no problem found."   It also states: " If the printer is not connected to HP Connected you will be unable to print soon. " I am not sure what to do now.  I have tried the support information, but to no avail.

[Dvortex]

Hello, @willowolfe – Hope you are well 🙂
 

Welcome to the HP Support Forums!  It is a wonderful place to find the help you need, from other users, HP experts, and other support personnel!

Going through your post, I understand that you are facing issues with the printer is connectivity. Are you using the HP Instant ink? Please let me know.

Also, is the printer connected to the network?

If the printer is already connected to the network, then try the steps below to assign a public DNS to try and fix the issue:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

That should help. Let me know!

Cheers 🙂
 

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[willowolfe]

I do have HP instant ink.

[Dvortex]

Hello, @willowolfe

Thanks for the update? 

Did you try the steps I provided to assign a public DNS on the printer? Please try the steps and let me know if that helps. 

if the issue persists, even after completing the steps, then try the steps listed below to perform a network power drain. 

1. Turn off all the devices connected to your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.
2. Wait for 2-3 minutes.
3. Now turn on the modem if present. Wait till all the lights are steady and idle.
4. Then turn on the router. Again, wait for a couple of minutes so that the lights are all steady.
5. Then turn on the printer and other devices.

Let me know if that helps!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[smiley009]

just tried instruction, still doesn't work