My printer will not print. It stays on a solid white light.

[Dix72]

I am in the HP ink program and I got a message that I would not be able to print soon.  I went to my account and changed the credit card number and it worked for a small period of time, now it won't work.  What do I do?

[A_Gayathri]

Hi @Dix72,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet M209dw printer is displaying a solid white light and not printing, it could be due to various reasons, including issues with the ink or toner, connectivity problems, or other hardware issues. Here are some steps you can take to troubleshoot the problem:

Check Toner/Ink Levels:

• Make sure that there is sufficient ink or toner in the printer. Low levels may prevent the printer from functioning.

Check for Error Messages:

• Check the printer display or any error messages on your computer for specific information about the issue.

Verify Connectivity:

• Ensure that the printer is properly connected to your computer or network. Check for any loose cables or wireless connectivity issues.

Restart Printer:

• Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Power on the printer and check if the issue persists.

Update Printer Firmware:

• Visit the HP support website and check if there are any firmware updates available for your printer. Updating the firmware can resolve compatibility issues and improve performance.

Check Payment Information:

• Confirm that your payment information in the HP ink program is accurate and up-to-date. A payment issue could lead to printing restrictions.

Check for Ink Program Notifications:

• Review any notifications or emails you received regarding the HP ink program. There may be specific instructions or alerts related to your account or printer status.

I hope this helps. 

Take care and have a good day.-

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