My printer will print a test page from my desktop, but will not print excel, word pdfd docs, etc.

[Llolyd]

I uninstalled and reinstalled Full software for my printer.  I opened up HP scan doctor and it finds my printer.  It even prints a test page from desktop.  however, when trying to print anything else, I get an error message. "The printer couldn't print the document.  HP support assistance shows my printer..
  

[TEJ1602]

@Llolyd, Welcome to HP Support Community!

Manually set the default printer

1. Search Windows for devices, and then click Printers & scanners from the list of results.

2. If it is checked, uncheck the box beside Let Windows manage my default printer.

3. From the list of printers, click the printer name that matches the name of your printer, and then click Manage. If there are multiple names listed, select the printer that has a status of idle or online.

   

4. Under Manage your device, click Set as default.

   

5. Try to print.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Hope this helps! Keep me posted. 

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