My printer won't connect and won't print out a job it keeps saying that it needs something or whate

[jasonloythomas]

Okay here's the problem the printer is offline for some reason and when I try to get it to work on the Internet it's saying something about that it can't connect or can't do anything about it and I try to plug it up and it's not wanting to work I don't understand the problem here it keeps saying stuff like oh you need something but it won't tell me what it needs

[Dragon-Fur]

@jasonloythomas 

Welcome to the HP Community --

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@jasonloythomas wrote:

Okay here's the problem the printer is offline for some reason

and when I try to get it to work on the Internet it's saying something about that it can't connect

or can't do anything about it

and I try to plug it up

and it's not wanting to work

I don't understand the problem here it keeps saying stuff like oh you need something but it won't tell me what it needs

---

Unfortunately, "needs something" is not an actual error message and is not very description of what is happening.

There is likely a solution.

The following offer of help is based on using keywords in your message.

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Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

AND

Troubleshoot a Wi-Fi connection to an HP printer 

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Next...

NOTES

If the printer won't connect to the Internet,

Check Web Services

If the printer won't print,

Check / reinstall the full driver printer software

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Printer - Web Services

Web Services is used to connect the printer to the Internet in general with the added "bonus" of having to connect to HP Services at the end of that journey.  Web Services then recognizes the printer and hands it to whatever service is "next".  For example, Web Services might hand your printer to ePrint, Instant Ink, or certain Cloud services.

Troubleshooting Web Services - Start here

HP printers - Cannot connect to Web Services

What else?

• Web Services might be sensitive to your DNS setup.
• The source of the Web Services issue could be your Internet Service Provider,
• The source of the Web Services problem could be an interim connection at that moment,
• The source of the Web Services problem could be tangled within the Printer connection setup

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Printer - Printer Software

 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

Watch video to learn how to install printer software

 HP Deskjet Plus 4152 |4155 |4158: Download & Install HP Full featured Software on a Win 10 computer

OR

Continue...

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 Product Specifications for the HP DeskJet Plus 4122 All-in-One Printer (7FS77D)

Section Connectivity

Ports	1 Hi-Speed USB 2.0
Wireless capability	Yes, built-in Wi-Fi 802.11a/b/g/n
Storage device and direct print support	Storage devices not supported

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet Plus 4122 All-in-One Printer 

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