My printer won't print. There's a question mark showing on the screen.

[sarazy]

My HP ENVY Photo 7858 printer all of a sudden won't print.  it's connected to WiFi.  I tried taking out and then putting back the ink cartridges.  I also have tried unplugging and plugging back in.  I printed a Diagnostic page and it's looks perfect.  I don't know what else to do.

[sandytechy20]

@sarazy

Welcome to the  HP support community.

I understand that you are unable to print, I am glad to assist you.

Are you getting any error messages?

Which operating system is installed on the computer to which this printer is connected?

Meanwhile:-

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.