My printer won't print color (except test pages)...

[Joelcan]

My printer has worked fine until recently. It will not print in color from any program (Adobe Acrobat/Microsoft Word), but if I print a test page, it will. Just changed the color ink cartridge and no luck. Any suggestions? Grayscale box is not checked.

[sandytechy20]

@Joelcan

Welcome to the HP support community.

Provide the printer model number or the product number for more assistance.

Here is the link to find the product number:- Click here

[Joelcan]

Hi, it's an HP OfficeJet 3830. I have tried changing all the settings, but nothing will make it print in color (unless it's a test page).

[sandytechy20]

@Joelcan

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer using HP Smart app.

Click here to download the HP Smart app.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Joelcan]

Hi, this did not work. I have Windows 10 so many of your steps weren't quite exact. For example, I couldn't find the "color" option in the printing preferences. Can you help with that?

[sandytechy20]

@Joelcan

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.