My printer won't print emails or anything online. It prints Word, Excel, and other files fine

[vvdavis]

I just bought my OfficeJet Pro 6978 printer and set it up to work wirelessly with my Windows computer. My internet connection is wireless. The printer prints files such as Word or Excel documents just fine. It will not print emails or any other items online. The wireless light on the printer is on. Nothing appears in the print queue after selecting an email to print. I have run the Scan and Print doctor tool but no luck. Any suggestions?

[Flower_Bud]

@vvdavis

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, the printer is not printing anything from online, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Have you tried printing from a different browser?

Have you selected the correct printer when printing from email? 

Was it working fine before?

Were there any hardware/software changes made?

Which browser are you printing from?

Once I have the information, I'll help you resolve the issue,

Keep me posted,

Cheers 🙂

[vvdavis]

It seems to be working now using Internet Explorer as well as Google Chrome. I did turn the system off for a week so maybe it just needed a reboot. Thanks!

[Flower_Bud]

@vvdavis

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

[Walt71]

My HP Office Jet 5740 wont print emails or anything on line. Word and Excel document seem fine

[Walt71]

The whole computer was re-imaged and the printer taken off and re-installed with the same results