My printer won't print on paper less than 5.5 inches high. This means I can't print a single check

[Maineac99]

My 9135e won''t print on paper lesss than 5.5 inches high.  This means I can't print a single checjk from quickbooks.  Is there a fix for this?

[Repairatrooper]

Specs state that minimum size through the mp tray is 5 inches. This will likely be a custom size so you can only print through tray 1 (also referred to a bypass tray or single sheet tray). So you will need to create a custom paper size on the printer that matches your media and then load that media in tray 1 and tell your program to print from tray 1

https://www.hp.com/bd-en/products/printers/product-details/product-specifications/2101610330

[Dragon-Fur]

@Maineac99 

Welcome to the HP Community --

Tray 1 should support additional sizes.

?

I can provide information on what the printer should be able to do -- I cannot fix your print program settings.

Perhaps the EWS / printer side of the Paper Size / Type setup needs to be checked / updated.

Check and adjust paper size and type settings:

On the printer itself - the touchscreen printer control panel after changing paper or opening / closing tray

OR

Use the Embedded Web Server (EWS) as described in the user manual to check / adjust Paper Size and Type.

Remember to make note of your printer's PIN password inside the front door.

User Guide > Page 2 - Item #6

You'll need the password to get into some of the settings in EWS.

Write the password on a paper and stick it on the printer until your change it or memorize it.

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR --

This printer

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Example - EWS - Tray and Paper - "new" format EWS

EWS_9135_Tray_and_Paper_2

References

Specifications - Paper Sizes / Types

Borderless Printing

Yes, on photo paper only, up to 8.5 x 11 in (US letter), 210 x 297 mm (A4)

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	Tray 1: 3 x 5 to 8.5 x 14; 5 x 8.3 to 8.5 x 14 in. Tray 2: N/A
Media Sizes Custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm. Tray 2: N/A
Media Types	Tray 1: Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy. Tray 2: Plain Paper
Media Weight Recommended (imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media Weights Supported, By Paper Path (Imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weights Supported, By Paper Path (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

and

Data Sheet - HP OfficeJet Pro 9135e All-in-One Printer 

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9135e All-in-One Printer  

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