My printer won't print-there's a flashing orange light

[Rich3_-]

My Deskjet 2752e won't print- I'm getting a flashing little orange light below the screen  and the power button is flashing. Also the black ink cartridge is remanufactured- does it need to be an HP cartridge? (The tricolor is original HP-I don't use tricolor ink for printing jobs)

[VikramTheGreat]

Hi @Rich3_-,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The flashing orange light below the screen and the blinking power button on your HP DeskJet 2752e All-in-One Printer typically indicate an issue with the ink cartridges, especially if you're using a remanufactured black cartridge. HP printers are designed to work optimally with genuine HP cartridges, and using third-party or remanufactured cartridges can sometimes lead to compatibility issues, including error lights and printing problems.

Troubleshooting Steps

1. Check Cartridge Compatibility:
   • Ensure that the remanufactured black cartridge is compatible with the HP DeskJet 2752e.
   • HP recommends using genuine HP cartridges to avoid such issues.
      
2. Reseat the Ink Cartridges:
   • Turn on the printer.
   • Open the ink cartridge access door and wait for the carriage to move to the centre.
   • Press down on the black ink cartridge to release it, then remove it.
   • Reinsert the cartridge firmly until it clicks into place.
   • Repeat the process for the tri-color cartridge if necessary.
   • Close the ink cartridge access door.
      
3. Clean the Ink Cartridge Contacts:
   • Turn off the printer and unplug it from the power source.
   • Remove the ink cartridges.
   • Gently clean the copper-colored contacts on the cartridges and the corresponding contacts inside the printer using a lint-free cloth lightly moistened with distilled water.
   • Allow the contacts to dry completely before reinserting the cartridges.
   • Plug in the printer and turn it on.
      
4. Perform a Power Reset:
   • With the printer turned on, disconnect the power cord from the rear of the printer.
   • Unplug the power cord from the wall outlet.
   • Wait for at least 60 seconds.
   • Plug the power cord back into the wall outlet and then reconnect it to the printer.
   • Turn on the printer.
      
5. Replace the Remanufactured Cartridge:
   • If the issue persists, consider replacing the remanufactured black cartridge with a genuine HP cartridge.
   • HP's printers are optimized for use with original HP cartridges, and using them can help prevent such errors.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support