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Example:HP Photosmart 6520

Yesterday I tried to print something and it said "off line". My printer won't even turn on as of yesterday. I checked all the wires etc. It's a HP Photosmart 6520. What do I do?

1 REPLY 1
HP Recommended

Hey there! @Valzy, Thanks for stopping by the HP Support Community!

 

Have you tried checking with a different power chord or wall outlet?

 

Try the steps recommended below.

 

Restarting the printer might resolve any connectivity error states.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Test the printer Power button

Plug the printer into a working wall outlet, and then test the Power button on the printer.

  1. Make sure the power cord is connected to the rear of the printer and is plugged directly into a wall outlet.

  2. Press and release the Power button to start a Power On/Off cycle. Do not hold the button down.

    NOTE: 

    If you press and hold the Power button too long, the printer might turn on and then off without restarting. If this happens, press and quickly release the Power button again.

  3. If the printer does not turn on, wait 10 seconds, and then press the Power button again.

 

Refer this article to further troubleshoot printer does not power on issues. Click Here

 

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

 

 

Please contact HP support for service options. Click Here

 

Let me know if this helps!

Have a great day ahead! 🙂

 

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A4Apollo
I am an HP Employee

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