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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My printing icon just spins. It does not Print.

Create an account on the HP Community to personalize your profile and ask a question
09-26-2023 11:15 PM
Hi @sworkman1205,
Welcome to the HP Support Community.
I'd like to help!
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.
You may also leave the printer unplugged for a couple of hours and then power it ON.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-Moderator
I am an HP Employee