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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Welcome to the HP Community Forum.
Subject: ... ink door is still open but it is not
Product: Unknown
Operating System: Unknown
Software / Application: Unknown
Connection Type: Unknown
True - If the door sensor says the door is open, you cannot finish the printer setup process.
What to do?
Not sure - there are so many HP printer models out there...
Figure out which model of printer you have and go from there...
Open the Product Home Page
Open Category Manuals
Open the User Guide
Find the instructions / description of the printer parts to see if there is any help.
For example - random selection:
User Guide - HP ENVY Pro 6400 All-in-One series
Chapter 6 - Manage Cartridges - Starting on Page 56
Replace Cartridges - Page 61
Try...
Technology Tips Gallery From our HP Expert greenturtle
Technology Tips – YouTube Video Help for Printers
You will still need to know which printer you have.
Look for a "setup" video for your model or printer series.
For example
HP Envy Pro 6452| 6455 AiO printer : Unbox, Setup, Connect to 5Ghz, Load paper, Scan alignment page
==============================================
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
Enter the device type and model name of your HP device
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