Need hard reset instructions for HP Envy Photo 7855

[GarethGibbler]

Upon start up, the Hp envy photo 7855 printer will not go past the first dot with the blue circular HP logo and the long thin blue bar all the way to the right. I have tried the 15 and 30 second power drain and have it plugged straight into the wall.  Screen is frozen and power button is non-responsive. Need someone to send me the hard reset/re-initialize instructions as this is out of warranty. 

[Irfan_06]

Hi @GarethGibbler,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is not booting up.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[drdkgupta]

I followed these instructions multiple times for resetting my HP envy photo 7855 printer and these did not work. the printer is stuck on the boot screen with the bar completed at only one dot. see the screenshot below.  Please advise further.