Need help with HP Rewards Program

[Koolkathy]

I'm signed up for the HP Rewards Program. When I tried to access it, I was told that it was was being redesigned and would be operational in October 2018. The person I talked with said that she had re-registered me. When I tried to log on after the effective date, I received a message that my printer's drivers needed to be updated (it's an HP Photosmart 7520). I updated the drivers and ever since I have been unable to access HP Rewards. Several full printer installs later did not fix the problem. Additionally, I began getting messages from the printer that my cartridges were damaged or missing. I have since replaced three full sets of expanded cartridges that never printed a page. I still have the cartridges and can send them to HP if needed. I know that I have a significant number of points and want to know how to access them. I also think HP should replace the unused cartridges.  I have since re-installed the printer (fourth time) and it started printing again. I still get the pop-up about HP Rewards and still get the error message that it cannot connect to HP and that if I closed the window, the rewards would not be saved and I would lose them. Can anyone help? I'd love to be able to talk with someone at HP to help troubleshoot this issue.

[rick-s]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

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