Need help with M553N

[jfnewell1965]

What would you like to troubleshoot?

HP M553N was failing

Minimum Requirements:

• Printer Model: M553N - B5L24A

• I shut down the printer, restarted it, was 33.05.18 "A disk or boot error occurred."The printer does not have a hard disk.

• Ethernet Cable, WiFi or USB:   USB and Network port

• Driver name and version: HP Driver

• Firmware Version: Can't print/see it

• Original or 3rd party cartridges: 3rd Party

Any other details:

When I went to print today the printer seemed to wake up, but nothing printed.

I powered off the printer, powered it on, and it started the boot process, but it only goes from step 1/8 to step 2/8, and then displays the pre-boot menu. This is all the printer does now.

I searched online, and everything pointed to a bad hard drive, so I went to pull it out, but it does not have one (it seems to be an option). 

I tried to update the firmware out due to lack of any other ideas, but that always fails with "Device Error".

I ran diagnostics, but nothing came up.

It seems to have an IP, but I can't pull it up (browser) or Telnet to it.

I seem to be permanently stuck at the pre-boot menu.

[Valsimot · Accepted solution]

It's a emmc disk drive, not a standard HDD

https://support.hp.com/in-en/document/ish_2576059-2576051-16 

[jfnewell1965]

Thank you!   I replaced it, updated the firmware, and I am working again.