Need refund for a new printer cartridge that does not work

[loraclem33]

I purchased an HP 67XL Black Ink cartridge from Amazon for $28. I always keep a back up cartridge for when my printer ink runs out. The Expiry date is May 2025. I have had it for a few months and needed to use it last night. I went through all the required trouble shooting methods and it does not work no matter what I do. I can no longer send it back to Amazon as it's passed the window for return and I opened it.  Anyway, I am just wondering if I have any recourse to return or exchange this cartridge?  I would really like to find an answer.  I know my printer was working because the previous cartridges worked fine. I just swopped it out for the one I have as a back up. I had to put the old one back in even though it was low on ink. Any advice would be greatly appreciated.  Thank you.

[Irfan_06]

Hi @loraclem33,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support