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‎08-27-2022 08:07 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Other

The printer is broken and disconnected from computer and wifi. I need to do a factory reset but can't because a print job is stuck in queue. (Message reads: Cannot restore because some jobs are currently being processed.)  How can I reset printer to factory settings without connection to computer?

Category:
1 person had the same question
1 REPLY 1

‎08-31-2022 08:55 AM

HP Recommended

@TR468

 

Welcome to the HP Support Community.

 

I'd be happy to help.
 

Here are the steps:

 

To restore the printer to the original factory settings 1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup. 2. Touch Tools. 3. Touch Restore Factory Defaults, and then touch Yes. A message appears stating that the printer defaults have been restored. 4. Touch OK.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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