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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Need to reset printer to factory settings without connection...

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08-27-2022 08:07 PM
The printer is broken and disconnected from computer and wifi. I need to do a factory reset but can't because a print job is stuck in queue. (Message reads: Cannot restore because some jobs are currently being processed.) How can I reset printer to factory settings without connection to computer?
08-31-2022 08:55 AM
@TR468
Welcome to the HP Support Community.
I'd be happy to help.
Here are the steps:
To restore the printer to the original factory settings 1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup. 2. Touch Tools. 3. Touch Restore Factory Defaults, and then touch Yes. A message appears stating that the printer defaults have been restored. 4. Touch OK.
Let me know if this helps.
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Thanks!
Have a great day!
I am an HP Employee