Need to restore settings on my HP OfficeJet Pro 8600 but don't remember password - please help!

[rogersj66]

Hi all - I can't recall the passwrod on my printer and I need to restore it to default settings and set up again. Anyone have a solution? 

[DavidSMP · Accepted solution]

Hi @rogersj66,

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding issues with the printer’s password to connect it to the network. I will be delighted to assist you here. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you change the router or the network or your ISP?

For now, try these steps:

• Please restore network defaults on the printer from this user guide: http://hp.care/2tV0Nse refer to page 148 on how to do it.
• Then follow the all the recommended steps from this wireless set up document http://hp.care/2x651gG  to connect to the network based on your operating system. (HP OfficeJet 8600 Printers - Wireless Printer Setup (Windows)
• You could also install it as a USB printer and later change it to a wireless one by following the recommended steps from this link: http://hp.care/2DBVhOn (HP Printers - Changing from a USB to a Wireless Connection)
• Now check if gets resolved.

If the problem continues, I will send you a private message to perform a semi-full reset on the printer.

Please keep checking your forum private message and that will do the trick for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[rogersj66]

Hi David - thanks so much for your response. It is both a new router and ISP.  (Printer moved physical location from business to home).

[MKazi]

@rogersj66

Hi,

as @DavidSMP is out of the office, I'm replying to you. I truly appreciate your efforts and patience.

@DavidSMP has shared all the steps and ideally, these steps should have fixed the issue. If the issue persists then you may contact our HP phone support team to explore the service options for your HP printer. 

Hope this helps. Feel free to reach out to us for any further questions. All the best! 🙂

[rogersj66]

Thank you. This did work!  One more question. I want to scan to computer (my Chromebook) but haven't figured out a way to do this. Any ideas?

[MKazi]

@rogersj66

You're most welcome. 🙂

I'm glad to know that the suggestions helped. 

I read that you would like to scan to your Chromebook from you printer. I came across this HP document. You may use the Google Drive app on your printer control panel to save scanned documents to your Google Drive account, or print documents securely from your Google Drive account to your printer directly from your printer control panel.

Hope this helps. Keep me posted. 

Cheers! 🙂